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NIELSEN ISBN STORE WEBSITE PRIVACY AND COOKIE NOTICE

EFFECTIVE DATE: JULY 2019

This Privacy Notice covers the collection and use of personal information at this website, https://www.nielsenisbnstore.com (“this Site” or “we”), and by Nielsen Book Services Ltd. (“Nielsen Book”), which is a limited company registered in England and Wales under the company number 00070437. Nielsen Book is located at Midas House, 3rd Floor, 62 Goldsworth Road, Woking, Surrey GU21 6LQ, United Kingdom, and is part of the Nielsen family of companies. Nielsen Book is the data controller of any personal information that is collected at this Site. Nielsen Book is registered on the United Kingdom’s Information Commissioner’s Office Register of Data Controllers under registration number A219384.

By using this Site, you agree to the terms and conditions of this Privacy Notice.

ABOUT NIELSEN

Nielsen Holdings plc (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement and related assets. The company has a presence in approximately 100 countries. For more information, please visit: www.nielsen.com

What Information We Collect
How We Use the Information
Cookies and Other Digital Technologies
When We Share Your Information
Choices and Access
Sensitive Information
Use of Site by Children
Security
Cross-Border Transfers
Retention Period
Third Party Sites
Updates to this Privacy Policy
Contacting Us

WHAT INFORMATION WE COLLECT

Information you give us. You provide information when you use this site, such as when you create an account, request information, search for products, communicate with customer service, or place an order through the Site. As a result of those actions, you might supply us with such information as your name, company, job title, email address, phone number, mailing address, username, password, and information about your publication.

Information from your use of this Site. We may automatically receive information when you visit our Site including your Internet Protocol (IP) address, browser data, data about your device, information collected through cookies, pixel tags, and other technologies, the date and time of your visit, and the web page you have visited immediately prior to visiting this Site.

Information from other sources. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, or other services. Our payment processing vendor reveals only the last four digits of your credit card numbers to Nielsen when confirming an order. 

HOW WE USE THE INFORMATION

We may use the information you provide:
  • To respond to your inquiries and fulfil your requests.
  • To send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.
  • To send you commercial communications that we believe may be of interest to you.
  • For our business purposes, such as data analysis, audits, developing new products, enhancing our Site, improving our services, identifying usage trends and determining the effectiveness of our communications.

  • We may collect and use data regarding your use of this site in the following ways:
  • Your IP address: Your IP Address is a number that your Internet Service Provider (ISP) assigns to the computer that you are using . An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses to calculate Site usage levels, help  diagnose server problems, and administer the Site.
  • Your browser: Certain information is collected through most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.
  • Cookies and other Digital Technologies: We use cookies and other digital technologies on our Site for the purposes described in the section below:

  • COOKIES AND OTHER DIGITAL TECHNOLOGIES

    We use cookies and other digital technologies (collectively “Digital Technologies”) on our Site and on the Internet for the purposes described in this section.

  • Cookies: Cookies allow a web server to transfer data to a computer for record keeping and other purposes. This site may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device after you close your browser until you delete them or they expire). These cookies are used for security purposes, to help you navigate this site, to display information more effectively, and to better serve you with more tailored information. We may use cookies to provide features such as storage of items in your shopping basket between visits. We may also use cookies to gather statistical information about the usage of the Site in order to continually improve the design and functionality, to understand how users use the Site, and to assist us with resolving questions regarding the Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. However, some features of the Site may not work properly if you decline the use of cookies. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any Nielsen ISBN Store products and services that require you to Sign in.
  • Google Analytics: We use Google Analytics to help us analyse how visitors use the Site. Among other things, these tools use cookies to collect information about the number of visitors to the Site, the webpage that referred visitors to the Site, and the pages that visitors view within the Site. The Google Analytics cookies are persistent cookies and remain on your computer after you close your browser.  To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout

  • To learn more about cookies, please visit: http://www.allaboutcookies.org/

    The table below explains the cookies we use and why.

    CookieNamePurpose
    Authentication cookie.AspNet.Microsoft.AspNet.Identity.ApplicationTo verify registered users at login
    Session cookieAspNet.SessionTo temporarily store information during a particular browsing session (such as shopping cart information).
    Google Analytics_gaTo distinguish users.
    Google Analytics_gatTo throttle request rate.

  • Pixel tags, web beacons, clear GIFs or other similar technologies: These may be used in connection with some Site pages to track the actions of Site users, measure the success of our communications, and compile statistics about Site usage and response rates. During some visits we may use tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

  • We may use and disclose this information consistent with local law.
    If we combine non-personal information (information that does not personally identify you) with personal information (such as combining your name with your geographical location), the combined information will be treated by us as personal information as long as it is combined.

    WHEN WE SHARE YOUR INFORMATION

    We may disclose your information:

    When you register your book and publisher information with Nielsen this information is stored on Nielsen’s bibliographic database. By doing so, you understand that Nielsen will make available such data to Nielsen customers as part of the services Nielsen provides  including booksellers, publishers, libraries and other data users for the purpose of promotion and sale of books and other published media via a range of Nielsen services. This is a file of publisher information made available to Nielsen customers only, through data feeds and our online service Nielsen provides to its customers worldwide. Publisher information contained in the Organisation File includes: publisher name, publisher address and telephone number, email address and distributor used.

  • To Book2Look, a business partner with whom we jointly sell a co-branded product line in order for you to access their service.
  • To our third party service providers who provide services including but not limited to website hosting, payment processing, data analysis, infrastructure provision, IT services, customer service, email delivery services, fraud prevention, and auditing services.
  • To a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • As we believe to be necessary or appropriate: (a) under applicable law (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. 

  • CHOICES AND ACCESS

    This section describes your choices with respect to the data you submit to us or that we process in connection with your use of this Site and the services Nielsen Book provides:

    If you no longer want to receive electronic newsletters, marketing communications, and other communications related to other products or services offered by us, you can click on the “unsubscribe” link available in each email, by contacting us, or via email at marketing.book@nielsen.com and request to be removed from our email marketing database.

    If you would like to review, correct, update, suppress or otherwise limit our use of the contact details you previously provided, please contact us through our website or by email at: isbn.agency@nielsen.com

    Depending on your country of origin, you may have certain additional rights with respect to the personal data we hold about you. If you would like to review, correct, update, suppress or otherwise limit our use of your Personal Data, withdraw the consent you have given us to process your Personal Data (where applicable), or have any further questions about how we use your Personal Data please contact us by completing this form. If you contact us as described above, we will make reasonable efforts to identify any data relating to you in order to act on your request.

    Additional information for users residing in the EU/EEA: Users that have questions or concerns about our collection or use of their personal data can contact our EU Data Protection Officer at: privacy.department@nielsen.com

    Users that are unsatisfied with the way in which we have handled their personal data or any privacy query or request that they have raised to us have the right to complain to the Data Protection Authority (“DPA”) in their country of residence or the location where the issue that is the subject of their complaint occurred. Users can find the contact details of all national DPAs by visiting: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.


    SENSITIVE INFORMATION

    We ask that you not send us, and you not disclose to us any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise.


    USE OF SITE BY CHILDREN

    The Site is not intended for children under the age of eighteen (18), and we request that children not provide personal information through the Site. If we become aware that we have collected personal information from a child under the age of 18, we will delete that information from our records.

    SECURITY

    We use reasonable organisational, technical and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.

    CROSS-BORDER TRANSFER

    The information you provide or the data we collect via this site may be stored and processed in any country where we or our service providers operate and/or have facilities. As a result, your personal data may be transferred to countries or regions without data protection or privacy laws similar to those in effect in your home country. In such cases, we will ensure that there are adequate safeguards in place to protect your personal data. For further details about these transfers and the safeguards that we use to facilitate such transfers, contact us.

    RETENTION PERIOD

    We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

    THIRD-PARTY SITES

    This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

    UPDATES TO THIS PRIVACY POLICY

    We may change this Privacy Policy. Please take a look at the “Effective Date” legend at the top of this page to see when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

    If you have any questions about this Privacy Policy, or wish to contact our European Data Protection Officer, please contact us by email at privacy.department@nielsen.com or mail:

    Nielsen Book
    Attn: Legal Department
    Midas House, 3rd Floor, 
    62 Goldsworth Road, Woking, Surrey
    GU21 6LQ, United Kingdom