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Nielsen ISBN Store Website Privacy and Cookie Notice

Effective Date: August 2016

This Privacy Notice covers the collection and use of information at this website, https://www.nielsenisbnstore.com (“this Site” or “we”), and by Nielsen Book Services Ltd. (“Nielsen Book”), which is a limited company registered in England and Wales under the company number 00070437. Nielsen Book is located at Midas House, 3rd Floor, 62 Goldsworth Road, Woking, Surrey GU21 6LQ, United Kingdom, and is part of the Nielsen family of companies. Nielsen Book is the data controller of any personal information that is collected at this Site. Nielsen Book is registered on the United Kingdom’s Information Commissioner’s Office Register of Data Controllers under registration number A8151722 .

By using this Site, you agree to the terms and conditions of this Privacy Notice.

About Nielsen

Nielsen Holdings plc (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement and related assets. The company has a presence in approximately 100 countries. For more information, please visit www.nielsen.com.


Information you give us. You provide information when you search, buy, post, or communicate with customer service. For example, you provide information when you search for a product; place an order through the Site; and provide information in Your Account . As a result of those actions, you might supply us with such information as your name, address, phone numbers and credit card information.

Information from your use of this Site. We may automatically receive information when you visit our Site. This includes information about your Internet Protocol (IP) address, login, email address, password, browser information, information collected through cookies, pixel tags, and other technologies, the date and time of your visit, and the web page you have visited immediately prior to visiting this Site.

We may also use browser data such as cookies or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Information from other sources. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, or other services; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Click here to learn how Nielsen Books responds to Do-Not-Track signals.


We may use the information you voluntarily give us:

  • To respond to your inquiries and fulfill your requests.
  • To send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.
  • To customize future shopping for you.
  • To send you commercial communications that we believe may be of interest to you.
  • For our business purposes, such as data analysis, audits, developing new products, enhancing our Site, improving our services, identifying usage trends and determining the effectiveness of our communications.


We use cookies and other digital technologies (collectively “Digital Technologies”) on our Site and on the Internet for the purposes described in this section.

  • Cookies:Cookies allow a web server to transfer data to a computer for record keeping and other purposes. Both session and persistent cookies may be used in connection with the Site. These cookies are used for security purposes, to facilitate navigation, to display information more effectively, and to better serve you with more tailored information, as well as for online tracking purposes. We may use cookies to provide features such as storage of items in your shopping basket between visits. We may also use cookies to gather statistical information about the usage of the Site in order to continually improve the design and functionality, to understand how users use the Site, and to assist us with resolving questions regarding the Site. We use Google Analytics to help us analyze how visitors use the Site. Among other things, these tools use cookies to collect information about the number of visitors to the Site, the webpage that referred visitors to the Site, and the pages that visitors view within the Site. The Google Analytics cookies remain on your computer after you close your browser; this type of cookie is known as a “persistent” cookie. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. Some features of the Site may not work properly if you decline the use of cookies. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any Nielsen ISBN Store products and services that require you to Sign in.

To learn more about cookies, please visit http://www.allaboutcookies.org/. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

The table below explains the cookies we use and why.

Cookie Name Purpose
Authentication cookie .AspNet.Microsoft.AspNet.Identity.Application To verify registered users at login
Session cookie AspNet.Session To temporarily store information during a particular browsing session (such as shopping cart information).
Google Analytics _ga To distinguish users.
Google Analytics _gat To throttle request rate.

  • Pixel tags, web beacons, clear GIFs or other similar technologies: These may be used in connection with some Site pages to, among other things, track the actions of Site users, measure the success of our communications, and compile statistics about Site usage and response rates.
  • Your IP address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
  • We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose personal information. Please note that we treat IP Addresses, server log files and related information as non-personal information, except where we are required to do otherwise under applicable law.
  • Your browser: Certain information is collected through most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.

We may use and disclose this information consistent with local law.

If we combine non-personal information (information that does not personally identify you) with personal information (such as combining your name with your geographical location), the combined information will be treated by us as personal information as long as it is combined.


We may disclose your information:

When you register your book and publisher information with Nielsen this information is stored on Nielsen’s bibliographic database. By doing so you consent to the sale of data to Nielsen customers (booksellers, publishers, libraries and other data users for the purpose of promotion and sale of books and other published media) of our database via a range of Nielsen services. (This is a file of publisher information made available to Nielsen customers only, via data feeds and our online service Nielsen provides to its customers worldwide. Publisher information contained in the Organisation File includes: publisher name, publisher address and telephone number, email address and distributor used

  • You can modify your contact information held on the Nielsen’s bibliographic database [Organisation File] or ask us to suppress your book information from Nielsen’s services provided to its clients (retailers, libraries etc) by contacting us (or email: Pubhelp.book@nielsen.com
  • To Book2Look, a business partner we do not control. Book2Look is an unaffiliated business. On this Site, we jointly sell a co-branded product line with Book2Look We share customer information related to those transactions with that third party.
  • To our third party service providers who provide services such as website hosting, payment processing, data analysis, infrastructure provision, IT services, customer service, email delivery services, auditing services and other similar services to enable them to provide services.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • As we believe to be necessary or appropriate: (a) under applicable law (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy and Cookie Notice.


If you no longer want to receive electronic newsletters, marketing communications, and other communications related to other products or services offered by us, you can click on the “unsubscribe” link available in each email or contacting us (or email: Marketing.book@nielsen.com) and request to be removed from our email marketing database.

If you would like to review, correct, update, suppress or otherwise limit our use of your personal information that has been previously provided to us you may contacting us (or email: Tradedata.book@nielsen.com). Examples of information you can access for review, correction, updating, suppression or other limitation include information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); payment settings (including credit card information); e-mail notification settings (including Product Availability Alerts, Delivers, and newsletters) ; and Your Account.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared it. Please also note that if you do opt-out of receiving marketing-related messages from us, we will still send you important administrative messages as part of your ongoing use of our products or services.


We ask that you not send us, and you not disclose to us any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise.


The Site is not intended for children under the age of eighteen (18), and we request that children not provide personal information through the Site. If we become aware that we have collected personal information from a child under the age of 18, we will delete that information from our records.


We use reasonable organizational, technical and administrative measures to protect personal information under our control. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Our payment processing vendor reveals only the last four digits of your credit card numbers when confirming an order. Of course, the payment processor transmits the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.


Your personal information may be stored and processed in any country where we have facilities, and by using our Site you consent to the transfer of information to countries outside of your country of residence.


We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.


We may change this Privacy Policy. Please take a look at the “Effective Date” legend at the top of this page to see when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us (or email: Marketing.book@nielsen.com).

Please note that online communications are not always secure; so please do not include sensitive information in your inquiry to us.